Nationwide Accident Repair Services plc has opened a second site in Bristol extending its network of national bodyshops to 72. This consolidates Nationwide’s presence in the south west, having also acquired a bodyshop in Redruth earlier this year.

This new centre, which includes a state-of-the-art 15,000 sq foot workshop has been designed to accommodate the needs of our insurer, dealer and retail customers. The site also enjoys the benefit of excellent customer facilities, together with extensive car parking.

Situated in Camwal Court, Chapel Street, this bodyshop has created more than 20 jobs for staff and specialist technicians, with further opportunities anticipated as the business grows. With Nationwide’s continued investment in the development of its people, through its apprenticeship programmes and the Nationwide Academy, this provides exciting opportunities for both youngsters and adults in the Bristol area.

Speaking about the new site, Michael Wilmshurst, Nationwide’s Chief Executive, said: “With the opening of this site in Bristol, following shortly after the acquisition of a bodyshop in Redruth, Nationwide has now increased its presence in the south west. Having bought four sites this year we continue to look for additional acquisitions and growth within our existing businesses.”

He went on to add “Nationwide invest a lot time in understanding what our customers are looking for going forward. As a result of this investment in time and resource we have been fortunate to win a number of recent tenders. As well as satisfying the needs of our Insurer and Dealer customers Nationwide also offers a number of Fast Fit options to our retail customers including tyres, wheel refurbishment and valeting services, all of which are available at Bristol”. (close)

Now customers using any Nationwide Crash Repair Centre (NCRC) Bodyshop across the UK can track the progress of their vehicle repairs at the touch of a button, thanks to a brand new service.

This exclusive new benefit, called the Nationwide Vehicle Repair Tracking, is available to insurance companies, fleet customers and individuals through the NCRC website at www.ncrc.co.uk. Individuals wishing to find out how their vehicle repairs are progressing simply need to log on using a registration code unique to their vehicle, to receive up-to-the-minute information about the progress of repairs. Insurance and fleet customers need to apply for a unique user ID and password to access all their vehicles.

The invaluable new service ensures that customers know exactly where their vehicle is and at what stage repairs are at during any given time. It also enables insurance and fleet customers to track their vehicles and keep constantly informed about their progress, so operators can manage their fleets more efficiently and cost-effectively.

Nationwide Vehicle Repair Tracking also offers customers vital information such as estimated repair completion dates, allowing them to plan ahead more effectively. The customers can simply log on to the system at any time of day or night to track their vehicle at every stage of the repair process and gain instant progress reports.

Speaking of how the new service was devised, NCRC Chief Executive Michael Wilmshurst said: “One of the reasons we're the UK market leader in the accident repairs market is that we listen to our customers' views and act on them. Our customer satisfaction research identified that keeping our customers informed was a key issue and the Tracking System addresses this area. The result is Nationwide Vehicle Repair Tracking, which already looks to be a huge success.”

NCRC decided to use their website as the forum for the service because customers can access it anywhere – from the office, on the move, and at home. Using the Internet enables clients to gain the maximum amount of information about their vehicle repairs in the minimum amount of time, at times that are convenient to them.

Nationwide Vehicle Repair Tracking will also reduce phone calls to the bodyshops requesting updates, as receiving progress reports will be quicker and easier online. It will also ensure NCRC staff have more time to concentrate on what they do best – repairing vehicles to the highest standards.

The new service is now available throughout the network, ensuring every customer – insurance company, fleet or individual - can benefit no matter where they are in the UK (close)

Nationwide Network Services is always looking for innovative solutions to support our clients and enhance the customer experience, whilst delivering both cost savings and reduced downtime. With this in mind, we have recently launched:

Having developed a specially equipped van and unique Mobile Restore capsule, we are now able to provide on-site body repairs to cars and LCV’s.

We currently have three units working at car hire refurbishment locations in the Midlands working to provide an embedded service for ‘end of life’ refurbishments and ‘in life’ requirements, along with the flexibility to re-deploy each of the vans across the UK as required. The service consists of:

Repairs & paint rectifications to restore to original condition damage to bumpers, wings, quarters, sills, front & rear panels, pillars, tailgates, bonnets & roofs.
Highly trained & skilled paint & bodywork technician to carry out work to the highest technical, environmental and health & safety standards.
All weather, all conditions, all year round working.
Maximum speed & throughput from damage to repair completion.
Vans operated by expert trained & accredited body & paint technicians

We have an intensive roll out program for Mobile Restore which will result in a Nationwide service during 2008. (close)

Nationwide Network Services has appointed Julian Welch as Sales Manager. Julian will be working along side Steve Vare to develop new business and raise the companies profile within the Accident Management field.
Julian joins us from Trafficmaster Plc where he was Insurance & Corporate Sales Manager and previous to that held positions as Insurance Client Manager and Sales Manager at RAC Auto Windscreens.

Julian will be responsible for selling to fleet companies, insurers & brokers our ‘tailor made’ Accident Management Solutions, assisting them to improve vehicle downtime and reduce costs. Please call Julian on 07795 400860 to discuss your accident management requirements. (close)