After an accident, the last thing your driver needs to worry about is which number to call or whether they have enough change for a payphone or credit on their mobile. We just have one free number to call, reducing time, money and stress!

With Network Services, your driver will never have to wait in a queue or trawl through endless menu options to get help. An experienced operator will always be waiting to take that call.

Our staff are trained to help your driver through a traumatic experience with maximum sympathy and minimum fuss, whilst taking care of the repairs quickly and efficiently.

Once the driver has called on the dedicated freephone number (optional), our Call Centre send the details via ‘Voyager’ to the relevant Repair Centre based on postcode allocation. The repair centre will then contact the driver within 24 hours to arrange booking in date & collection of vehicle/delivery of courtesy car. Once the vehicle is in for repair the driver will be kept fully updated of progress and can also keep a check themselves on our online tracking system. Once the vehicle is completed, the driver will be contact again to arrange a suitable return date.

Network Services employ a team of experienced Motor Engineers. Using repair management systems (Audatex & Glassmatix) the engineers will ensure the reasonableness of estimates and final repair costs. In addition, Network Services operate a ‘Repair Management Team’ controlling vehicle downtime.

Our fleet of Mobile Solutions repair vans can visit any of our bodyshops to repair specialist vehicle systems. This includes de and re-gassing air conditioning systems, repairing and re-setting engine management systems and the removal and replacement of glass.

At NWS we deploy work to our wholly owned repairer network, Nationwide Crash Repair Centres, of which there are 70 located across the UK. Nationwide Crash Repair Centres are the largest chain of repairs in the UK and NWS are the only Accident Management company who own its own network which enables us to standardise our service ‘Nationwide’. NCRC repairs vehicles in high-tech state-of-the-art repair facilities throughout the country for both insurance and fleet customers. In addition we offer an Approved Bodyshop network of 32 repairers and a further 27 commercial vehicle repairers across the UK & Northern Ireland.

Nationwide Network Services employ a Team of 9 claims negtiators, 5 of which have industry experience of 10 years plus. The Claims Team have the ability to handle the complete range of claims from minor damage only to complex personal injury. Our claims department presently handle cliams for a number of large self-insured fleets, who see us as a ‘safe pair of hands’. Particluar attention is paid to a prudent reserving policy as we appriciate that our clients need to know their liabilities. Our fee structure offers exceptional value for money, considering that one fee only applies to all claims even those involving demanding negotiations and multiple claimants

Nationwide Network Services employ a Team of 9 claims negtiators, 5 of which have industry experience of 10 years plus. The Claims Team have the ability to handle the complete range of claims from minor damage only to complex personal injury. Our claims department presently handle cliams for a number of large self-insured fleets, who see us as a ‘safe pair of hands’. Particluar attention is paid to a prudent reserving policy as we appriciate that our clients need to know their liabilities. Our fee structure offers exceptional value for money, considering that one fee only applies to all claims even those involving demanding negotiations and multiple claimants

Our Uninsured Loss Recovery (ULR) team ensures that, in the event of a non fault accident, the customer does not lose out and they are left in the same financial position post accident as they were pre accident.
Our Claims Team act immediately to recover any losses our policyholders may incur.

We know how vital it is to keep your drivers on the move, so we’ll provide a replacement vehicle while repairs are carried out. We have the largest fleet of courtesy cars in the UK, all of which are under 12 months old.

We can organise the vehicle you require from a market-leading hire company at discounted rates.

Nationwide Network Services offers an internet salvage disposal system through our approved partner, to achieve the best returns for our customers. A broad base of salvage buyers have access to an electronic trading platform to bid over a secure, closed system. The service is configured to allow a full range of trading to take place, from cars to agricultural plant. This site contains digital images and key information including make, model, mileage, extras, key availability, service history, air bag, deployment, etc. The salvage is open for bidding for a minimum of three working days. On close of bidding and value being accepted, the system will update buyers of the outcome.

We have access to over 800 rapid response mobile units on standby for incidents like cracked windscreens or stolen radios, saving your business valuable time and money.

Our fleet of Mobile Solutions repair vans can visit any of our bodyshops to repair specialist vehicle systems. This includes de and re-gassing air conditioning systems, repairing and re-setting engine management systems and the removal
and replacement of glass.